Frank’s role is to direct BTC’s Information Technology operations within the framework of an agreed Corporate Strategy and meet operational targets for service quality, reliability, customer satisfaction and financial performance. He will lead strategic planning to achieve business goals by identifying and prioritising development initiatives and setting timetables for evaluation, development and deployment of IT services.
Frank directs IT programmes, including Service Desk Management (ITIL), Business Applications, Computer hardware/software asset management, technology procurement and contract management, network engineering and administration. He will also be responsible for ensuring the company’s IT investments are aligned with its strategic business objectives. Frank has undertaken Senior Management Development Program from Stellenbosch University.
He also has a Master’s in Strategic Management from Derby University and he is also an Alumni of the University of Stellenbosch, Executive Development Programme.