Jannet Atika

Jannet is currently the Head of Customer Operations. She has over 21 years of experience working in the telecommunication sector in various fields such as Public Relations, Sales, Marketing and Customer Service. She joined Safaricom in November 2000 as a Retail Shop Manager and has held various roles, including Care Centre Operations Manager, Senior Manager – Retail Rollout & Support and Head of Department – Retail Channels. Prior to joining Safaricom, Jannet was the Head of Sales, Marketing and Public Relations at Gilgil Telecommunication, then a subsidiary of Telkom Kenya.

Jannet has implemented various initiatives that have brought significant improvements in both retail and customer care operations. She holds a Masters of Business Administration Degree in Strategy from the University of Nairobi and a Bachelor of Arts Degree in Economics and Sociology from Egerton University. Jannet is an alumna of Strathmore Business School (SBS) where she undertook a Program for Management Development (PMD) and an Advanced

Management Development Program (AMP).