Ms. Jessica Nyachiro Makokha

She joined the Bank on 13th July 2005.  Before her current position as Director of Retail banking, she worked as Acting Director for Strategy and Innovation, Senior Manager Agent Banking and Manager Card Business.

She holds Masters in Business Administration – International Business from IFM in Collaboration with Indian Institute of Foreign Trade, Bachelor of Education degree in Arts (Linguistics and Literature major) from Nairobi University and Diploma in Management Information Systems from Kenya College of Accountancy.

She attended several Professional Qualification courses and training such as  Due Diligence visit for Ecobank Tanzania, Accra Ghana, Study Tour Rotterdam Port sponsored by Nyerode University, Netherlands , MasterCard Academy on Fraud in Nairobi, Kenya , MasterCard Training, Lagos-Nigeria, Profitable Issuing/Acquiring Models in Tanzania, Customer Service Training & Focus Groups Discussions, New Managers Conference, University of Cape Town-SA, Cards Africa Conference, Johannesburg-SA, Profitability Through Debit Cards, Nairobi-Kenya,  Fraud Awareness, Nairobi-Kenya

She has fully participated in Banking Projects such as: Taskforce member SIMAccount, Team leader CRDB Bank’s Call Centre project, Team leader CRDB Bank’s Tembocard MasterCard Issuance project, Team leader due diligence exercise for Ecobank Tanzania as part of meeting criteria for Visa International Sponsorship, Project manager CRDB Bank/Tanzania Postal Corporation Partnership and Project manager agent banking project and founder member of Tanzania National Net Settlement.