Suzan M. Ongalo

Is the Chief Executive Officer at Kenya Tourism Federation (KTF) since 2015 to date) – the umbrella body for the private sector in tourism charged with advocacy for a conducive business environment for the tourism sector. She bags a wealth of work experience, with over 12 years in tourism and hospitality.

Professional achievement

Mrs. Ongalo is a Public Relations and business manager by training. She has over the years added to her knowledge feathers in Advocacy, Management, Customer Relations, Disaster Management, Marketingand Leadership acumens.

She was instrumental in the setting up of the Secretariat/Administrative department at the Kenya Tourism Federation, as well as oversee the operations of the Safety and Communication Centre at KTF.

She serves on a number of committees and boards in the tourism sector:

⋅ Tourism work permit vetting committee – 2015 – to date

⋅ Tourism Fund board – 2019 – to date

⋅ Kenya National Convention Bureau – 2019 – to date

⋅ East Africa Tourism Platform (EATP – 2015 – to date

Academic Qualifications

– Bachelor in Leadership & Management – International Relations

– Advance Diploma in Public Relations

– Champions (Diploma) in Occupational Health – Association of British Travel Agency (ABTA).

– Ongoing Masters in Ethics in Organizational Leadership.

Professional Engagements

Has been a participant, presenter and panelist in various forums with a focus to tourism, travel and hospitality which included:

– Response to Covid-19 for African Tourism 3 December 2020.

– Ad Hoc Group Expert meeting (AEGM) 23 November 2020.

– Africa Tourism Leadership Forum 25 – 26 October 2020.